postmaster.rfc-ignorant.org listing policy

Precedent: RFC2821/4.5.1

Type: Domain

• If the right-hand-side of an address doesn't have a postmaster address (e.g., given an address of <foo@example.tld>, if "postmaster@example.tld" bounces as non-existent (on any of the valid MX servers for 'example.tld'), then example.tld would be listed.
• After careful consideration, there seemed to be a consensus among users that use of blacklists, etc., did not meet the "narrowly tailored" requirements for blocking mail to postmaster, but that it would be undesirable to list sites simply for employing the MAPS RBL and such on their postmaster address. It was decided that we wouldn't list folks if the rejection message for postmaster seemed to indicate the reason for denial ("{ip} rejected as listed on the MAPS RBL", etc.)
• In the interests of openness, this does allow sites which have local rejections on certain IP addresses to accidentally end up listed if a site gets a bounce from a "single-IP rejection" that is vague (e.g., "551 5.7.1 Message Rejected") - however, since this has happened only once, it is not at present something that generates undue concern for us.
• In the case of "temporary failures", where the MX returns a 4xx series response to e-mails under consideration, it shall be considered a "fatal error" if, after the default sendmail queue-return time, (5 days), the recipient MX fails to accept the mail. In the case of a fatal error, the domain shall be considered to meet the listing criteria.
• Further, if a postmaster address contains a "redirecting auto-acknowledgement", such that it is obvious that the message will not be received by a human (as specified in the RFCs), that shall also be considered a listable offense. Auto-acks suggesting "better places" to send e-mail are certainly useful and encouraged, however, it must be clear that the e-mail that generated the auto-ack will in fact be dealt with.

  So, for example, BIGISP.COM could include an autoresponse that says:

  Thanks for contacting the postmaster; in the future you might get faster service if you send the complaint to abuse@bigisp.com for mail abuse issues, support@bigisp.com for technical support issues, or billing@bigisp.com for billing issues.

  They could not say:

  Thank you for contacting bigisp.com. Please resend your question to one of the following addresses, based on the specific nature of the complaint.